Business & Administration

A practical introduction to how Canadian offices operate: organizational structures, administrative workflows, filing and records, scheduling, and coordinating day-to-day operations. Ideal for people entering administration for the first time.

Hands-on training in the core duties of an office administrator — managing calendars and correspondence, coordinating meetings, maintaining records, and supporting a busy team with confidence.

Write emails, reports and memos that are clear, professional and easy to act on. Covers tone, structure, plain-language writing and communicating across cultures in a Canadian workplace.

Build the habits that define great service: active listening, de-escalating difficult situations, managing expectations, and turning complaints into repeat business.

A structured approach to selling for people new to the role — discovery questions, presenting value, handling objections, and following up without pressure tactics.